Frequently Asked Questions

About Pye-Barker Fire & Safety 

What is Pye-Barker Fire & Safety?

Pye-Barker Fire & Safety is the largest fully integrated provider of fire protection, life safety, and security services in the United States. Founded in 1946 by Georgia Tech graduates John Pye and Ben Barker, we’ve been protecting businesses and communities for nearly 80 years. With over 250 locations and 8,000 team members nationwide, we serve industrial, hospitality, retail, healthcare, and other commercial markets.

Where is Pye-Barker headquartered?

Our corporate headquarters is in Alpharetta, Georgia, with over 250 locations across the United States. Our extensive network ensures we can provide local service with national consistency and reliability. Find your nearest location.

How long has Pye-Barker been protecting customers?

Founded in 1946, Pye-Barker has nearly 80 years of experience in fire and life safety. We’ve grown into one of the country’s largest providers through both internal growth and partnerships with local companies.

What happens when a local fire and life safety company joins Pye-Barker?

We preserve the personalized service of local providers while expanding their resources, training, and support. This allows existing teams to serve customers even better, with no disruption to the relationships you rely on.


Services and Solutions

What fire safety and security services does Pye-Barker provide?

We offer comprehensive fire protection, life safety, and security services, including:

  • Fire extinguisher sales, service, and training
  • Fire suppression systems (restaurant, special hazard, industrial, data center, marine, vehicle)
  • Fire alarm systems and mass notification
  • Fire sprinkler installation, inspection, and maintenance
  • Security systems (CCTV, access control, 24/7 monitoring)
  • Backflow preventer testing and maintenance
  • Code compliance reporting
  • Emergency services (24-hour availability)
  • Fire safety training and consultations
  • Life safety equipment

View our complete service offerings

Do you provide services for commercial and residential customers?

We primarily focus on commercial, industrial, and institutional customers, but offer residential fire and security systems in select locations. Contact your local Pye-Barker branch to confirm availability in your area.

Do you provide emergency services?

Yes, we offer 24-hour emergency service nationwide. When fire or security emergencies arise, our certified technicians are ready to respond quickly to minimize downtime and ensure your safety systems are operational.

Can you help with code compliance?

Absolutely. Code compliance is one of our core specialties. We provide comprehensive code compliance reporting and ensure your fire protection and security systems meet all state and local building code requirements. Our certified specialists stay current with changing regulations to keep your facility compliant.


Installation & Maintenance

Do you install new fire protection and security systems?

Yes, our certified specialists install, service, and engineer complete fire protection and security systems for new construction and remodels. We handle everything from fire sprinklers and alarms to special hazard suppression systems, video surveillance, access control, and integrated security solutions.

How often should fire protection and security systems be inspected?

Inspection frequency depends on your specific systems and local codes, but typically:

  • Fire extinguishers: Monthly visual checks, annual professional inspections
  • Fire sprinklers: Quarterly, annual, and multi-year inspections depending on components
  • Fire alarms: Semi-annual testing and inspection
  • Suppression systems: Varies by system type (quarterly to annually)
  • Security cameras: Annual inspection and cleaning
  • Access control: Semi-annual testing and database updates

Our team will create a customized maintenance schedule to ensure compliance and optimal performance.

Do you service sprinkler systems installed by others?

Yes, our certified sprinkler technicians can inspect, test, maintain, and repair sprinkler systems regardless of manufacturer or original installer. We work with all major sprinkler system brands and can bring older systems up to current code requirements.

Can you integrate fire and security systems?

Absolutely. One of our key advantages is our ability to design and install integrated fire and security solutions. We can coordinate fire alarms with security systems, provide unified monitoring, and create comprehensive emergency response protocols that address both fire and security threats.

What happens if my system needs repairs?

Our experienced technicians handle all repairs and maintenance to keep your systems operating at peak performance. We stock common parts for fire protection and security equipment and have established relationships with manufacturers to minimize downtime. If repairs are needed during an inspection, we’ll explain the issues and provide clear recommendations with transparent pricing.

Do you provide training for our staff?

Yes, we offer comprehensive training programs tailored to your facility and industry, including:

  • Compliance requirements and best practices
  • Fire extinguisher use and safety procedures
  • Evacuation procedures and emergency response
  • Security system operation and protocols
  • Access control management
  • General fire and security awareness

Getting Started

How do I get a quote for services?

Here are the easy ways to get started:

What information do I need to provide for a quote?

To provide an accurate quote, we’ll need to understand your facility type, size, current systems (if any), specific needs, and any compliance requirements. Our specialists will often conduct an on-site assessment to ensure we provide the most comprehensive solution.

Do you work with other contractors and architects?

Yes, we regularly collaborate with contractors, architects, engineers, and other construction professionals. Our design-build capabilities and code expertise make us a valuable partner for new construction and renovation projects.


Billing and Support 

How can I pay my Pye-Barker bill?

You can pay your bill online through our secure customer portal, by phone through your local branch office, or by mail using the address on your invoice. Online payments are processed immediately and provide instant confirmation. 

What should I do if my fire or security system isn’t working properly?

Contact your local Pye-Barker branch or call the support number provided with your account. Many issues can be diagnosed remotely. If a service visit is needed, we’ll dispatch a technician promptly. 

Is 24/7 monitoring included with my system?

Monitoring services are typically offered as a monthly subscription. Depending on your contract, it may be bundled. We’ll walk through your options and pricing during your consultation.

How do I access my building inspection reports?

Click here to access your BuildingReports compliance and inspection history, 24/7.


Coverage & Locations

Do you provide service nationwide?

Yes, with over 250 locations across the United States, we can provide consistent, reliable service nationwide. This is particularly valuable for multi-location businesses that need standardized service and reporting across all facilities.

What if my business has multiple locations?

We excel at serving multi-location businesses. Our nationwide presence allows us to provide consistent service standards, centralized billing, and comprehensive reporting across all your locations while maintaining the personal touch of local service.

Are your technicians certified?

Yes, all our technicians are highly trained, experienced, and hold appropriate certifications for the services they provide. We invest heavily in ongoing training to ensure our team stays current with the latest technologies, codes, and best practices in fire protection and security.


Still Have Questions? 

Our fire safety and security experts are ready to help. Contact your local Pye-Barker team for personalized assistance with your specific needs.